Season Four - Administration
It's essential that smooth pension scheme administration continues to happen throughout the crisis.
There are many questions around scheme administration at the moment that have come under scrutiny due to the pressure of COVID 19.
Can benefits be paid, in full and on time? Is there cover in the case of illness, particularly if there are multiple payrolls? Is the process for paying uncrystallised funds pension lump sums out of the scheme robust in a more challenged administration environment? How is your administrator communicating with the probability of increased member queries? How are they alerting members to the increasing number of scams that are out exploiting the uncertainties people are feeling around the coronavirus?